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CreatiCode Scratch Forum

  1. CreatiCode Forum
  2. Help
  3. login issues

login issues

Scheduled Pinned Locked Moved Help
helpbug
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  • D Offline
    D Offline
    Dawn Mercurio
    wrote on last edited by jeffreyrb03-gmail
    #1

    Hello. I’ve contacted info@creaticode.com several times to troubleshoot why our students login with google is not working. We use several device types, and always mid-code, we’re logged out after successfully signing in. Typically, we work on chromebooks. When I created an account (using a gmail account, but NOT using the SSO feature), it stays logged in LONGER, but still kicks out. Anyone have a solution for this? TIA.

    CreatiCodeI 2 Replies Last reply
    0
    • D Dawn Mercurio

      Hello. I’ve contacted info@creaticode.com several times to troubleshoot why our students login with google is not working. We use several device types, and always mid-code, we’re logged out after successfully signing in. Typically, we work on chromebooks. When I created an account (using a gmail account, but NOT using the SSO feature), it stays logged in LONGER, but still kicks out. Anyone have a solution for this? TIA.

      CreatiCodeI Offline
      CreatiCodeI Offline
      CreatiCode
      wrote on last edited by
      #2

      @dawnmercurio-gmail

      Hi Dawn, sorry about the issue. We’ll contact you separately to discuss how to resolve it.

      CreatiCode

      GavGcatsG 1 Reply Last reply
      0
      • D Dawn Mercurio

        Hello. I’ve contacted info@creaticode.com several times to troubleshoot why our students login with google is not working. We use several device types, and always mid-code, we’re logged out after successfully signing in. Typically, we work on chromebooks. When I created an account (using a gmail account, but NOT using the SSO feature), it stays logged in LONGER, but still kicks out. Anyone have a solution for this? TIA.

        CreatiCodeI Offline
        CreatiCodeI Offline
        CreatiCode
        wrote on last edited by
        #3

        @dawnmercurio-gmail

        We have streamlined the Google Login interface, and it will also help avoid the automatic logout that happens sometimes. Please test to see if that solves the issue for your account.

        Thanks
        CreatiCode

        TheNicknameGovT 1 Reply Last reply
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        • CreatiCodeI CreatiCode

          @dawnmercurio-gmail

          Hi Dawn, sorry about the issue. We’ll contact you separately to discuss how to resolve it.

          CreatiCode

          GavGcatsG Offline
          GavGcatsG Offline
          GavGcats
          wrote on last edited by
          #4

          @info-creaticode I am experiencing the exact same issues. I wish I could sign in. It started yesterday on August 15 and I have tried signing and creating new accounts and it doesn’t let me even when I tried my home email. I can’t access Creaticode if I can’t sign in. Could u plz fix it? Thx if u can 🙂

          silvloveS CreatiCodeI 2 Replies Last reply
          0
          • GavGcatsG GavGcats

            @info-creaticode I am experiencing the exact same issues. I wish I could sign in. It started yesterday on August 15 and I have tried signing and creating new accounts and it doesn’t let me even when I tried my home email. I can’t access Creaticode if I can’t sign in. Could u plz fix it? Thx if u can 🙂

            silvloveS Offline
            silvloveS Offline
            silvlove
            Mod Helper
            wrote on last edited by
            #5

            @golligav000-5c0727bb
            sir. this is technically necroposting
            also it started in january.

            Forums Moderator.
            Trans girl :3 ~ 14yo
            Friendly and sometimes goofy~!

            1 Reply Last reply
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            • CreatiCodeI CreatiCode

              @dawnmercurio-gmail

              We have streamlined the Google Login interface, and it will also help avoid the automatic logout that happens sometimes. Please test to see if that solves the issue for your account.

              Thanks
              CreatiCode

              TheNicknameGovT Offline
              TheNicknameGovT Offline
              TheNicknameGov
              trusted helpers
              wrote on last edited by
              #6

              @info-creaticode yes,
              this is what it keeps taking me to
              42636984-71af-407f-be1e-484150b8c068-image.png

              Please help all my projects are 3000+ blocks

              1 Reply Last reply
              0
              • GavGcatsG GavGcats

                @info-creaticode I am experiencing the exact same issues. I wish I could sign in. It started yesterday on August 15 and I have tried signing and creating new accounts and it doesn’t let me even when I tried my home email. I can’t access Creaticode if I can’t sign in. Could u plz fix it? Thx if u can 🙂

                CreatiCodeI Offline
                CreatiCodeI Offline
                CreatiCode
                wrote on last edited by
                #7

                @golligav000-5c0727bb

                There was some login issues since yesterday but the problem has been fixed now.

                Sorry about that.

                TheNicknameGovT 1 Reply Last reply
                0
                • CreatiCodeI CreatiCode

                  @golligav000-5c0727bb

                  There was some login issues since yesterday but the problem has been fixed now.

                  Sorry about that.

                  TheNicknameGovT Offline
                  TheNicknameGovT Offline
                  TheNicknameGov
                  trusted helpers
                  wrote on last edited by TAO
                  #8

                  @info-creaticode
                  It still is stuck on a loading cycle when I try to sign back in. Also if I go to dashboard that same image pops up

                  Please help all my projects are 3000+ blocks

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